About distribution bugtrackers, delays and rays of hope

We all know the fancy bugtrackers of the various distributions. I don't have a doubt the idea behind was good and for distribution specific bugs they are great.

But when it comes to concrete application specific bugs, it often happens that users report them to the distribution bugtrackers instead of to the specific software project. At this point, it depends how deep is the relation between the distribution packager of the relevant software package and the upstream authors.

Based on my personal experience, the conversation between down- and upstream is not always as good and intensive as it should ...